If you are not satisfied with your online purchase, you must return it within 14 days of receiving the order. To process your order, you must register it via your account . Return your order in the same condition as you received it to have your refund approved.

Take the following points into account:

• The return period is 14 days after receipt of your order. The costs for your return shipment will not be reimbursed.
• All products must be returned unworn and unwashed.
• All products must be returned in the original packaging, with all labels still attached to the product.
• Returns must include a Track & Trace code linked to info@stuen.store to track returns.
• Shoes may not be returned in the shoebox alone.
• Keep the shipping receipt. This is your proof of return. Stuen is not liable for return shipments that go missing and for which the shipping receipt is missing.
• Returns from abroad are not accepted if import costs need to be paid by us. Please contact the courier to avoid this.
• We cannot accept returns of the following items: cosmetics, underwear, personal care products, and socks.

If the above rules are not observed, we reserve the right not to accept the return. Any shipping costs will be charged so that the product can be returned. Naturally, you will be contacted in advance.

All returns must be shipped with a track & trace code. This prevents any misunderstandings regarding the arrival of the shipped products. It can take up to five days from the time a return is received to be fully processed. Once a return is approved, you will automatically receive an email confirmation.

Exchanges are only possible in the store, provided stock allows this.

If you wish to exchange a product online for a different colour, size or a completely different product, we request that you place a new order.

In the event of a defective product, the buyer is entitled to a 3-month warranty. The warranty will only be recognized in conjunction with the original purchase receipt and reasonable and authentic reasons for the warranty.

Please note that all clothing sold here has specific washing instructions. Always read and follow the instructions on the garment label carefully.

To discourage unnecessary shipping, you'll be responsible for paying for returns. If you have any questions about your order, don't worry! You can always ask us any questions via email or WhatsApp .

If your order arrived damaged and falls under the legal warranty, we will reimburse the shipping costs. The item will be inspected upon arrival.