If you're not satisfied with your online purchase, you must return it within 14 days of receiving it. To process your order, you must register it through your account . Please return your order in the same condition as you received it for your refund to be approved.

Please note the following points:

• The return period is 14 days.
  The costs for your return shipment will not be reimbursed.
• All products must be returned unworn and unwashed.
• All products must be returned in their original packaging with all labels still attached.
• Shoes must not be returned alone in the shoe box.
• Please keep your proof of shipment. This is your proof of return. Baskèts is not liable for lost returns without proof of shipment.

If the above rules are not followed, we reserve the right to refuse the return. Any shipping costs will be charged to ensure the product can be returned. We will, of course, contact you beforehand.

All returns must be shipped with a track & trace code. This prevents any misunderstandings regarding the arrival of the shipped products. It can take up to five days from the time a return is received to be fully processed. Once a return is approved, you will automatically receive an email confirmation.

Exchanges are only possible in the store, provided stock allows this.

If you wish to exchange a product online for a different colour, size or a completely different product, we request that you place a new order.

In the event of a defective product, the buyer is entitled to a 3-month warranty. The warranty will only be recognized in conjunction with the original purchase receipt and reasonable and authentic reasons for the warranty.

Please note that all clothing sold here has specific washing instructions. Always read and follow the instructions on the garment label carefully.

To discourage unnecessary shipping, you'll be responsible for paying for returns. If you have any questions about your order, don't worry! You can always ask us any questions via email or WhatsApp .

If your order arrived damaged and falls under the legal warranty, we will reimburse the shipping costs. The item will be inspected upon arrival.