Shipping Policy
Netherlands: 1-5 business days
Western Europe: 2-7 working days
Rest of the world: 6-14 business days
During peak sales and/or holiday periods, packages may be delayed by approximately 3 business days. We always strive to ship packages as quickly as possible!
We are not responsible for lost, damaged, or incorrectly delivered orders. We act only as an intermediary between our customers and the postal services.
We charge different shipping costs for each destination country. Below is an overview:
The Netherlands
Standard Shipping / €6.95 (Free with every order above €150)
Sunglass Special / Free Shipping
EU Zone 1
France, Germany, Italy, Luxembourg, Poland, Portugal, Spain, Austria, Belgium and Denmark
Standard Shipping / €15.00
Sunglass Special / €9.50
EU Zone 2
Finland, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece, Sweden, Ireland, Croatia, Czech Republic, Estonia
Standard Shipping / €21.00
EU Zone 3
Bulgaria, United Kingdom
Standard Shipping / €26.00
Worldwide Shipment
Rest of the world (USA excluded)
Standard Shipping (max. 2kg) / €35.00
DHL Express / €65.00
USA
DHL Express / €65.00
Please note: We do not cover import or customs fees for all deliveries. Worldwide Shipment rates apply to packages up to 2 kg. If your order is heavier, we will contact you after you place your order for an adjusted shipping price. You can also reach us in advance via email or WhatsApp .
After the order has been handed over to the postal service, an email will be sent with a unique Track & Trace code. For orders shipped outside of Western Europe using standard shipping, a limited tracking service is sometimes available. Please keep this in mind.
Unfortunately, we can't always prevent emails from ending up in your spam folder. Therefore, always check first to see if the email you're missing is there.
Did you receive a Track & Trace code, but your package is stuck at a specific location for more than 5 days? Let us know by email or WhatsApp ! Standard procedure is to initiate an investigation with the carrier to determine the whereabouts of your package. This investigation can take up to 20 business days. We kindly ask that you respect this timeframe; we will contact you as soon as we have feedback.
Due to the busy times at your local customs office, international shipments may take longer to arrive. Unfortunately, we, like the couriers we work with, have no control over this.
At checkout, you can choose store pickup. Your order will then be prepared for you in the store as quickly as possible. In most cases, this is within 2 hours during normal business hours.
Within 14 days of purchase or arrival of your package, you can see here how to return your purchase.